Terms and conditions for ESSENZI:

1. Opening Provisions
   

·         Introduction: These Terms and Conditions govern the relationship between ESSENZI, a luxury brand specializing in perfumes, makeup, and skincare products, and our esteemed customers, hereafter referred to as "Buyers". ESSENZI operates through various channels including our e-commerce platform, physical stores, and customer service line.

·         Uniform Application: Regardless of whether Buyers are individual consumers or businesses, these Terms and Conditions apply uniformly to all transactions conducted with ESSENZI. We are committed to ensuring fair treatment and providing consistent benefits to all our customers.

·         Scope of Application: These Terms and Conditions primarily pertain to the purchase of goods from ESSENZI's e-commerce platform but also extend to purchases made through our customer service line or at our physical stores.

2. Conclusion of the Purchase Agreement

·         Options for Purchase: ESSENZI recognizes the diverse preferences of our Buyers and offers multiple avenues for entering into purchase agreements. Whether you prefer the convenience of online shopping, the personalized assistance of our customer service line, or the in-person experience at our physical stores, we strive to accommodate your needs and preferences.

·         Remote Transactions: For Buyers engaging in remote transactions through our e-commerce platform or customer service line, the process begins with the submission of an order, which serves as a draft purchase agreement. Upon receipt of the order, ESSENZI acknowledges its receipt via email within 7 days. The purchase agreement is then deemed finalized upon the dispatch of the ordered goods, signifying our commitment to fulfilling your purchase.

·         Quantity Limitations: While ESSENZI aims to meet the demands of our customers, we may occasionally impose quantity limitations, particularly during promotional periods or clearance sales. These limitations are designed to ensure fairness and availability of products to all customers, while also allowing us to manage inventory effectively.

·         Order Finalization: Orders placed on our e-commerce platform are confirmed by clicking the "Order" button, indicating your agreement to the Terms and Conditions outlined by ESSENZI. Comprehensive order details, including the Terms and Conditions, are archived for a period of 6 years for your reference. This archival ensures transparency and clarity regarding the terms of your purchase, allowing you to refer back to them as needed.

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3. Withdrawal for No Reason

·         Extended Withdrawal Period: In accordance with our commitment to customer satisfaction, ESSENZI extends the withdrawal period from the standard statutory 14 days to a generous 90 days from the delivery of goods. This allows Buyers ample time to assess their purchases and make informed decisions.

·         Withdrawal Process: To exercise their right of withdrawal, Buyers must notify ESSENZI within the specified timeframe. This can be done by contacting our customer service team via email or phone. Additionally, Buyers may utilize the model withdrawal form provided on our website.

·         Refund Process: Upon withdrawal from the agreement, ESSENZI promptly refunds the purchase price of the goods within 14 days. For withdrawals made within 14 days of delivery, Buyers are also entitled to a reimbursement of delivery costs. Refunds are issued using the same payment method employed for the original transaction unless otherwise agreed upon.

·         Return of Goods: Buyers are responsible for returning the goods to ESSENZI without undue delay, and no later than 14 days from the date of withdrawal. Goods should be returned to the specified address, along with any complimentary items ("gifts") received with the purchase. ESSENZI reserves the right to withhold refund payments until the returned goods, including any gifts, are received.

·         Condition of Returned Goods: Buyers are reminded of their obligation to handle goods with care and only to the extent necessary to inspect their nature, properties, and functionality. Any reduction in the value of the goods resulting from handling beyond what is necessary may be deducted from the refund amount. Notably, certain items such as custom-made products or hygienic goods may not be eligible for withdrawal.

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4. Complaints

·         Defective Goods Resolution: If you receive goods from ESSENZI that exhibit defects upon delivery or within the warranty period, we offer several remedies to address the situation and ensure your satisfaction. These remedies may include compensation in the form of vouchers, replacement deliveries, repairs, or refunds, depending on the nature of the defect and your preferences.

·         Warranty Coverage: ESSENZI stands behind the quality of our products and provides a warranty against defects for a period of two years from the date of delivery or until the expiry date stated on the packaging, whichever comes first. This warranty ensures that you can shop with confidence, knowing that your purchases are protected against manufacturing defects.

·         Criteria for Identifying Defects: Goods are deemed defective if they do not meet established quality standards, statutory requirements, or agreed-upon specifications. However, it's important to recognize that personal preferences, such as scent preferences or allergic reactions, do not necessarily constitute defects. We strive to differentiate between genuine defects and subjective preferences to provide fair and equitable resolution to your concerns.

·         Complaint Handling Process: If you encounter a defect in any ESSENZI product, we encourage you to reach out to our dedicated customer service team promptly. You can submit your complaint via email, phone, or through our online contact form. Upon receiving your complaint, our team will guide you through the next steps and provide instructions for returning the defective goods to us.

·         Effective Communication and Resolution: ESSENZI is committed to keeping you informed throughout the complaint resolution process. We will provide regular updates on the status of your complaint via email, text messages, or phone calls, ensuring transparency and clarity at every stage. Our goal is to address your concerns promptly and efficiently, aiming to complete the resolution process, including defect removal, within 30 days of receiving your complaint.

·         Costs and Responsibilities: Rest assured, ESSENZI takes full responsibility for the costs associated with returning defective goods. Our priority is to provide you with a hassle-free resolution experience, minimizing inconvenience and ensuring that you receive the products you deserve. Your satisfaction is our top priority, and we're committed to resolving any issues you may encounter with our products promptly and professionally.

5. Method of Payment and Delivery

·         Flexible Payment Options: At ESSENZI, we understand that every buyer has unique preferences when it comes to payment methods. Therefore, we offer a variety of payment options to ensure convenience and flexibility for our customers. Whether you prefer to pay by credit card, debit card, PayPal, or other electronic payment methods, we've got you covered. During the checkout process, buyers can select their preferred payment method from the available options.

·         Convenient Delivery Methods: We believe in providing hassle-free delivery options to ensure a seamless shopping experience for our customers. ESSENZI offers various delivery methods, including standard shipping, express delivery, and click-and-collect services, allowing buyers to choose the option that best suits their needs. Prior to order shipment, buyers are presented with a list of available delivery methods along with associated costs and estimated delivery times.

·         Transparent Pricing: Transparency is key to building trust with our customers. Therefore, we make sure to communicate prices and delivery costs clearly and transparently throughout the purchasing process. Before confirming their order, buyers are provided with a detailed breakdown of the total cost, including product prices, taxes, and any applicable delivery charges. Additionally, estimated delivery times are clearly stated to set realistic expectations regarding order fulfillment.

·         Timely Delivery Assurance: At ESSENZI, we understand the importance of timely order delivery. While delivery times are provided as estimates based on courier services, we strive to ensure that orders are dispatched promptly and delivered within the specified timeframe. Our logistics team works tirelessly to coordinate order processing, packaging, and dispatch to minimize delivery times and maximize customer satisfaction.

·         Free Delivery Offers: As a token of appreciation for our loyal customers, ESSENZI may offer free delivery on select orders or during promotional periods. Free delivery offers are designed to provide additional value to our customers and encourage them to shop with confidence. Details of any ongoing free delivery promotions are prominently displayed on our website and communicated to customers through various marketing channels.

·         Customer Support Assistance: Should buyers have any questions or concerns regarding payment methods, delivery options, or order status, our dedicated customer support team is available to provide assistance and guidance. Buyers can reach out to us via email, phone, or live chat for prompt and personalized support, ensuring a smooth and enjoyable shopping experience from start to finish.

6. Miscellaneous

·         Discounts and Vouchers: At ESSENZI, we understand the importance of offering value to our customers. To enhance the shopping experience and show appreciation for our valued buyers, we frequently provide discounts, gift vouchers, and other promotional offers across our range of luxury perfumes, makeup, and skincare products. These offers aim to make our premium products more accessible while rewarding our loyal customers.

·         Types of Offers: Our discounts and promotional offers come in various forms, including percentage discounts, buy-one-get-one-free (BOGO) deals, seasonal promotions, and exclusive member offers. Additionally, we offer gift vouchers that can be redeemed against purchases, allowing recipients to select their preferred products from our extensive catalog.

·         Terms and Conditions: Each discount, voucher, or promotional offer provided by ESSENZI is subject to specific terms and conditions, which are communicated to buyers through various channels. These terms and conditions outline the eligibility criteria, redemption process, validity period, and any other relevant details pertaining to the offer. It's essential for buyers to review and understand these terms before availing of any promotional offer to ensure a seamless and rewarding shopping experience.

·         Customer Feedback: At ESSENZI, we believe that customer feedback is invaluable for continuous improvement and innovation. We actively seek feedback from our customers through evaluations, surveys, and other feedback mechanisms to gain insights into their preferences, experiences, and suggestions. Participation in these feedback activities is voluntary but greatly appreciated, as it helps us understand our customers' needs better and tailor our products and services to exceed their expectations.

·         Feedback Channels: We provide multiple channels through which customers can share their feedback, including online surveys, product reviews, and direct communication with our customer support team. Additionally, we may periodically reach out to customers via email or other communication channels to solicit feedback on specific products, services, or shopping experiences.

·         Continuous Improvement: Customer feedback forms an integral part of our commitment to continuous improvement. We carefully analyze and evaluate the feedback received, identifying areas for enhancement and implementing necessary changes to enhance product quality, service efficiency, and overall customer satisfaction. By listening to our customers and acting upon their feedback, we strive to maintain our position as a trusted provider of luxury perfumes, makeup, and skincare products.
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7. Sending Samples

·         Sample Services: As part of our commitment to customer satisfaction and product quality, ESSENZI provides two distinct sample services: the Try&Buy service and complimentary sample deliveries. These services are offered to selected customers and are subject to availability and specific service terms outlined by ESSENZI.

·         Try&Buy Service: The Try&Buy service allows customers to experience select products from our range before making a purchase. Customers have the opportunity to request samples of fragrances, makeup, skincare, and other cosmetic preparations, subject to availability. This service aims to provide customers with firsthand experience of our products, helping them make informed purchasing decisions.

·         Complimentary Sample Deliveries: In addition to the Try&Buy service, ESSENZI offers complimentary sample deliveries to selected customers. These samples are curated from our product range and are provided as a promotional offering. Customers may receive samples of fragrances, skincare products, makeup items, and more, depending on availability and promotional campaigns.

·         Purpose of Samples: Both the Try&Buy service and complimentary sample deliveries serve a common purpose: to familiarize customers with our product offerings and showcase the quality and diversity of our range. Samples are intended as promotional offerings and do not form part of a purchase agreement. As such, they are not subject to the same terms and conditions as regular purchases, including but not limited to, warranty provisions, return policies, and liability for defects.

·         Promotional Nature: It's important to note that samples provided through these services are of a promotional nature and are not intended to constitute part of a contractual agreement between ESSENZI and the customer. While every effort is made to ensure the accuracy and suitability of samples provided, ESSENZI does not guarantee the availability of specific samples or their suitability for individual preferences or needs.

·         Service Limitations: ESSENZI reserves the right to limit the availability of samples and may impose restrictions on sample requests based on factors such as product availability, geographic location, and promotional campaigns. Customers are encouraged to review the terms and conditions of each sample service before placing sample requests to ensure compliance with service guidelines and limitations.

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8. General Information

·         Legal Compliance: ESSENZI places utmost importance on legal compliance and adherence to all relevant laws and regulations governing the sale and distribution of goods. This includes but is not limited to, ensuring the issuance of receipts for all transactions and complying with online sales registration requirements with tax authorities. By strictly adhering to legal requirements, ESSENZI aims to provide Buyers with confidence in the legality and transparency of their transactions.

·         Dispute Resolution: In the rare event of disputes between ESSENZI and Buyers, our priority is to resolve them swiftly and amicably. We recognize the importance of maintaining positive relationships with our customers and strive to address any concerns promptly and efficiently. To facilitate dispute resolution, ESSENZI provides online dispute resolution mechanisms, offering convenient channels for resolving issues without the need for lengthy legal proceedings.

·         Governing Law: These Terms and Conditions are governed by English law, establishing clear guidelines for the rights and obligations of both ESSENZI and Buyers. Any disputes arising from transactions conducted under these Terms and Conditions fall under the jurisdiction of the courts in the United Kingdom. By specifying the governing law and jurisdiction, ESSENZI ensures clarity and consistency in legal proceedings, providing assurance to both parties involved.

·         Price Transparency: ESSENZI is committed to transparency in pricing, ensuring that all prices quoted on our platform include applicable Value Added Tax (VAT). This transparency allows Buyers to make informed purchasing decisions, knowing the total cost of their orders upfront. Additionally, prices are clearly communicated as valid until further notice or while stocks last, providing clarity regarding pricing fluctuations and availability.

·         Electronic Invoicing: To streamline the purchasing process and reduce environmental impact, ESSENZI offers electronic tax invoices to Buyers. These invoices are sent via email upon order dispatch, providing a convenient and efficient method of record-keeping. However, printed invoices are available upon request, accommodating Buyers who prefer physical documentation for their records.

·         Price Validity: Prices displayed on ESSENZI's platform, including any discounts or promotional offers, are valid until further notice or while stocks last. ESSENZI reserves the right to adjust prices in response to changes in tax rates or other external factors affecting the cost of goods. This flexibility allows ESSENZI to adapt to market conditions while maintaining transparency and fairness in pricing for our valued customers.